Good Manager Qualities is a Trusting Work Environment

Another one of those good manager qualities is developing the right working relations also. The ultimate trust in an organization or company is when the right work relationship exists between employee and manager. To have total trust in the boss, a person must know the boss well enough to know that he or she cares. Employees care if they know the boss cares. For the boss to develop this working relationship is one of those good manager qualities that he or she must earn.

Those good manager qualities can be lost when people lose trust in their boss. And one of the quickest ways for people to lose trust in their boss is when the boss stands over them while they work. Some managers believe this is the only way to get the best work out of people. I have witnessed example after example where managers believed this way. I remember one manager who had an office overlooking the work area just so he could watch his people. Automatically, this style of managing openly states that the manager does not trust his or her people to do their work right or work as hard as they should. Under this style it is easy to see that people also recognize the boss does not trust them. I suggest that this is one of those good manager qualities that does not need to be absent in any leader’s practices.

So, is there a better way to get the best from your people without having to watch them while they work? The answer is yes. One of the best ways for those managers with good manager qualities is to create written work standard practices and procedures. When those mangers with the right manager qualities can create good standard work practices and they are followed, they eliminate any need to have to watch people to see if they are doing their best. When employees follow proven guidelines and methods, especially when they participated in the development of them, there is no need to have to watch people’s work. The documents will do it for you. Managers that practice those good manager qualities that know how to properly develop and use this system will spend a lot more time focusing on real improvements. This generates trust in both directions.

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Written work standardization and procedures is one of the best ways to create a trusting environment. So, how does this create trust? You see, when you practice such good manager qualities that encompass a proven standard work practice that generates good work over and over with few errors, you and your people won’t be tracing after problems or errors all the time because there are a very few to trace after. In simple terms when using the work standardization system, you and your employees can find the best way possible to perform the work, document that way, and then everyone doing the work follows it exactly. Then everyone doing the work and with the support of the manager they can spend their time looking for an even better way. And once that better way is found and proven to work better, update the document and do the work the better way. Everyone is not only doing good work this way but is always looking for an even better way. This is a continuous process that people enjoy and trust. As work is improved, people feel good about their work, they are praised for their good work which causes people to gain confidence and you can watch trust flourish. For you see, employees understand as long as they follow the work standard or procedure, they will not be blamed. When employees follow a procedure that is known to produce accurate work, it removes the blame game therefore opening up the opportunity for having a trusting environment. Your people will then see you as a helper instead of an attacker therefore eliminating any need for having to watch people. See how this develops trust?

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